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Returns Management Optimization

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Are returns decreasing your profits?

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Can’t assess your returns processing costs?

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Unable to manage reverse logistics and return inventory?

 

Challenges faced by retailers with omni-channel explosion

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Consumer satisfaction increasingly includes services surrounding the product, such as return policies.

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Boost of e-commerce also means a rise in returns. Over $260 billion in returned goods in the US in 2015.

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Online return rates are 3X higher than Brick & Mortar (30% vs 9%).

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The expense of return processing ranges from 20% to 65% of COGS.

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The average retailers’ reverse logistics costs are equal to 8.1% of total sales.

 

Retailers are missing opportunities in:

PrintCorrectly assess the cost of returns and integrate the information into their forecast and planning processes.

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Properly define pricing strategies and work with precise inventory levels.

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Avoid preventable returns and transform returns into potential revenue.

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Integrate return goods in available inventory and allocate according to demand in a timely manner.

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Manage reverse logistics efficiently to avoid markdowns and liquidations.

 

Our services

  • Analyze return-related data and pinpoint improvement opportunities.
  • Make solution recommendations based on findings and evaluate resulting business value.

For more information please read our post about Returns Management Optimization offer.

Please contact us for your personalized quote!