Our application management services teams, based out of our global offices and on site with client-side engagement teams, secure smooth, continuous and continued operation of your solutions by hosting and monitoring your solutions 24×7, pro-actively detecting problems, recommending solutions, resolving issues and applying version upgrades to ensure current and future business benefit realization.
We offer high quality application management, operations and development services rapidly, flexibly, cost-efficiently and with a high degree of expertise. With over 14 years of application management service delivery experience on the Oracle Retail solution set, we have built best practice processes and tools that allow us to deliver our services effectively and securely, guaranteeing your systems SLA performance tailored to your specific priorities.
Our Oracle Retail application management and support methodology and best practices have been fine-tuned over years of customer support service delivery working with our customers such as Galeries Lafayette, Arnotts, Eram, Kirkland’s, Peek & Cloppenburg, Stockmann, Auchan and LVMH.
All of the Oracle Retail applications, related systems and integration technologies including a number of batch scheduler solutions like UC4, TWS and batch schedule plus are covered by us. We have pre-built tools and scheduler driven control scripts that allow constant quality assurance of the nightly and daytime batch operation and execution, providing accurate forecast into upcoming runtimes up to a week in advance taking into consideration activates performed in the business such as number of promotions and price changes approved during the day.
We provide a wide variety of pre-defined reporting templates, content and depth which we deliver on pre-defined intervals to your team to secure timely insight into system performance, availability, recurring issues and improvement opportunities.
Our operational management teams proactively suggest improvement opportunities in your managed applications and implement improvements on pre-agreed schedule.